Refund policy
Refund & Return Policy
Last updated: 1/30/26
At HellFire Farms, we take pride in the quality of our products. Please review our refund and return policy carefully before making a purchase.
Returns (Physical Products)
We accept returns on unused, unopened physical items within 14 days of delivery.
To be eligible for a return:
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Item must be unused, unopened, and in original packaging
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Proof of purchase is required
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Customer is responsible for return shipping costs
Once your return is received and inspected, we will notify you of approval or rejection.
Non-Returnable Items
Due to the nature of our products, the following items cannot be returned or refunded:
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Perishable goods (including fresh peppers)
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Opened or used food products
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Custom or made-to-order items
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Digital downloads (ebooks, PDFs, trackers, guides)
Digital Products
All digital downloads are non-refundable.
Once a digital product is delivered, we cannot offer refunds, exchanges, or cancellations.
If you experience issues accessing your digital file, please contact us and we will gladly assist.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
We will evaluate the issue and, if approved, offer a replacement or refund.
Refunds
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping costs are non-refundable unless the return is due to our error.
Cancellations
Orders may be canceled before shipment.
Once an order has shipped or a digital product has been delivered, it cannot be canceled.
Contact Us
If you have questions about your order or this policy, please contact us at:hellfirefarmsga@gmail.com